Pritam Mishra
Case Manager - Leaves and Benefits
- Role
- Case Manager - Leaves and Benefits at Amazon
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Pritam Mishra
Invested more than 8 years in the exploration of different Departments of Amazon. Lead…
Experience
Case Manager - Leaves and Benefits
Jun 2022 — Present · Pune, IN
Lead Comprehensive Leave Management TeamLead a team handling full lifecycle of employee leave management from initiation to return-to-work, ensuring a seamless experience for employees for various leave types, including Paternity, Maternity, Education, Sick, and Sabbatical.Benefits Operations & Delivery: Skilled in overseeing day-to-day team operations all benefits programs including group health, dental, vision, accidental death & dismemberment, life insurance, business travel accident, retirement plans, and more.Provided Holistic Case ManagementActed as the Escalation point of contact (POC) for employees, delivering end-to-end case management services. This involved reviewing documentation, assessing eligibility and adjudicating leaves and benefits requests of escalated cases to ensure compliance with company policies, state regulations.Facilitated New Hire Training and Refresher SessionsOrganized and led training sessions, focusing on leaves and benefits management systems and policies. These sessions contributed to improving efficiency, reducing administrative errors, and enhancing the team’s overall productivity.Handled Executive-Level EscalationsManaged high-level escalations, thoroughly investigating leaves and benefit cases raised by senior leadership. Addressed employee concerns, provided clear explanations, and offered solutions while ensuring adherence to corporate policies.Cross-Functional CollaborationConsulted and coordinated with cross-functional teams, including HR, Legal, Payroll, and other departments. Ensured smooth collaboration across departments to address any complex case requirements.Advocated for Employee Well-Being and Company PoliciesBalanced the needs of employees with company policies by acting as an advocate for both. Ensured that employees were fully informed of their rights and responsibilities under various leave types and benefit services, while simultaneously upholding Amazon’s policies and procedures.
Education
AISSMS IOIT
Bachelor of Engineering - BE
2012 — 2016
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