Prit Ahluwalia
Interim Call Centre Manager & Project Transformation Manager @Pritel Inc
Signup · Get unlimited contacts
WORK HISTORY
Interim Call Centre Manager & Project Transformation Manager @Pritel Inc
Prit was considered to have made an outstanding contribution to a client\'s success
SKILLS
ABOUT PRIT AHLUWALIA
A multi-award winning contact centre specialist. Prit is one of the UK’s leading contact centre experts who can add value to any assignment. Prit is an exponent of Operational Excellence and has a track record of real quantifiable achievement. HONOURS UK Interim Manager of the Year 2008 at the House of Commons Contact Centre Executive of the Year 1998 (Telebusiness Awards for Excellence) FINALIST Contact Centre Manager of the Year Outstanding Individual of the Year Communication Centre Excellence EXPERIENCE A results driven professional with experience in leading teams across in-bound & out-bound SME-B2B & B2C markets A member of the judging panel for the CCMA CONTACT CENTRE Excellent grasp of Contact Centre models, strategy, planning, operations, people, processes and technologies in multi-sector markets Headed projects for the development and implementation of shared services & Greenfield call centre set-up in multi-sectors Consistently delivered sustained service level improvements up to 50% LEADERSHIP A commercially aware leader of people who can coach and motivate large teams to exceed business objectives and deliver sustained growth A visionary with proven ability to inspire individuals to work towards common goals and exceed desired results Passionate about hands-on leadership and performance improvement solutions BUSINESS CHANGE Prit has developed a proven track record of large-scale business transformation and strategic planning. Experience of delivering business change sensitively across multi-site environments Able to review, audit, assess and analyse issues and start implementing measurable solutions and initiatives, quickly CUSTOMER EXPERIENCE Prit has developed experience in managing the customer journey and improving the experience across touch points PROJECT MANAGER Project management to implement benchmark practices and technologies. Process mapping and re-engineering processes for back and front-office
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.