Priscilla Couto
Project Manager - Business Excellence @DLL
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WORK HISTORY
Project Manager - Business Excellence @DLL
CA
EDUCATION
Pontifícia Universidade Católica do Rio de Janeiro
Graduated
ABOUT PRISCILLA COUTO
Dynamic Project Manager with 5+ years of experience designing and leading employee-centric programs, process optimizations, and training initiatives at DLL Financial Services. Skilled in managing end-to-end talent development projects, leveraging data-driven insights, and exploring innovative tools like AI to enhance employee experiences. Adept at collaborating with cross-functional teams to deliver scalable, inclusive solutions. Fluent in English and Portuguese, with intermediate Spanish proficiency, and passionate about fostering growth and innovation. Core Skills • Talent Development & Training: Designed and delivered training programs to enhance employee adoption of new systems and processes. • Program Management: Comprehensive project lifecycle management, including scope definition, resource planning, and milestone tracking. • Stakeholder Collaboration: Partnered with HR, IT, leadership, partners, and vendors to align programs with organizational goals. • Data-Driven Insights: Utilized MS Excel, Power BI, and Tableau to analyze feedback and drive program improvements. • Technology & AI Curiosity: Contributed to QA testing for learning platforms (FutureU, LearnPass) to enhance employee learning. • Communication: Delivered clear, inclusive communications and workshops for diverse audiences. • Process Improvement: Streamlined workflows, implemented governance frameworks, and standardized operational processes to enhance accessibility and efficiency. • Languages: Fluent in English and Portuguese; Intermediate Spanish.
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