Priscilla Morales
Customer Service & Community Relations Specialist | Passionate About Helping People & Building Connections
- Role
- Contact Center Resolutions Specialist at MOHELA
- Location
- Harrisburg, PA, US
- LinkedIn followers
- 500 followers
About Priscilla Morales
Interested in expanding the broader scope of the writing, financial and marketing & …
Experience
Contact Center Resolutions Specialist
Aug 2023 — Present · St Louis, MO, US
Create cases, submit internal requests, and practice de-escalation techniques for irate borrowers Research and provide information for loan counselors in order to best assist with borrowers’ needs Navigate Genesys system for handling calls, answering questions and documenting interactions Manage and analyze requests for complex problem accounts to identify and resolve discrepancies
Education
Messiah University
Bachelor, English with Writing Concentration
2010 — 2012
Brookdale Community College
Associate, Liberal Arts
2008 — 2010
Skills
- Initiation
- Indesign
- Blogging
- Photoshop
- Editorial
- Networking
- Creative Writing
- Articles
- Newspaper
- Magazines
- Publications
- Features
- Leadership
- Interviews
- Contribution
- English
- Delegation
- Publishing
- Newspapers
- Copy Editing
- Marketing
- Magazine
- Public Relations
- Proofreading
- Writing
- Press Releases
- Time Management
- Journals
- Editing
- Ama Writing Style
- Social Media
- Microsoft
- Reputable
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