Priscilla Riese
IT Senior Professional - Itsm @Aldi Dx
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WORK HISTORY
IT Senior Professional - Itsm @Aldi Dx
Mülheim an der Ruhr, DE
Developing and maintaining Non-SAP IT services in collaboration with internal teams and stakeholders- Ensuring integration with ITIL processes (Incident, Problem, and Change Management)- Coordinating IT service delivery and supervising external support teams- Managing service documentation across platforms like ServiceNow and Confluence- Acting as a key escalation point and ensuring efficient incident communication- Monitoring KPIs, preventing SLA breaches, and driving service improvements- Ensuring compliance with security policies and industry standards- Driving lifecycle management of digital certificates for SAP and Non-SAP environments to guarantee secure and uninterrupted system operations.
EDUCATION
Centro Universitário Internacional UNINTER
Bachelor of Business Administration - BBA
Centro Universitário Internacional UNINTER
Postgraduate Degree, Agile Project Management
Ironhack
Full Stack Developer
SKILLS
ABOUT PRISCILLA RIESE
Professional with solid experience in IT Service management and stakeholder management…
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