Priscilla Jacob

About Priscilla Jacob

HR professional with 9+ years of progressive experience across end-to-end human resources, quality assurance, and HR operations, supporting both service-based and product-based organizations across diverse industries including IT, BFSI, Healthcare, Pharma, Finance, Payroll, and Sales.I bring strong expertise in HR Operations, Quality & Compliance, Offer Management, Recruitment, Onboarding, and Corporate HR, with a proven ability to adapt across complex and fast-paced environments. My experience spans quality audits, quality control, HR compliance, process governance, and stakeholder management, ensuring accuracy, consistency, and adherence to organizational and client standards.I have worked extensively in quality analyst roles, performing retro audits, quality checks, and process reviews to enhance service delivery, mitigate risk, and drive continuous improvement. Alongside this, I have hands-on experience in Learning & Development, training delivery, induction programs, and knowledge transitions, enabling teams to perform efficiently and stay aligned with evolving SOPs.My background also includes vendor management, recruitment lifecycle management, onboarding operations, and cross-functional collaboration with internal teams, clients, and external partners. I am known for my attention to detail, compliance-driven approach, and ability to manage multiple stakeholders while maintaining high service quality.Having supported global HR processes and enterprise clients, I thrive in roles that require process excellence, analytical thinking, operational ownership, and continuous improvement. I am passionate about building scalable HR processes that balance compliance, efficiency, and employee experience.Currently seeking opportunities where I can leverage my diverse HR skill set, quality expertise, and operational leadership to create meaningful impact in growing and transformation-driven organizations

Experience

1. HR Service Delivery Analyst

   Accenture

   May 2025 — Present · Bengaluru, IN

   HR Analyst – Quality (Offer Management | Google Project) • Support end-to-end HR operations for a global Google project, specializing in offer letter quality assurance and compliance across multiple regions. • Perform retro audits, quality checks, and quality control reviews on offer letters processed by the production team to ensure accuracy, policy adherence, and client standards. • Review critical offer components including legal name, compensation details, job data, start dates, and regional compliance requirements, minimizing risk and rework. • Act as a quality gatekeeper, ensuring that all deliverables meet client expectations before and after release. • Collaborate closely with HRCs, SMEs, and stakeholders to resolve discrepancies, clarify SOPs, and address process gaps. • Identify quality trends, recurring errors, and root causes, and share insights to improve overall team performance and process efficiency. • Ensure strict adherence to SOPs, SLAs, and newly implemented HR processes, especially during transitions and system or policy changes. • Support audits and client reviews by maintaining detailed documentation, audit trails, and quality metrics. • Contribute to continuous improvement initiatives by recommending preventive actions and quality enhancements. • Demonstrate strong attention to detail, risk assessment, and compliance mindset while working in a high-volume, fast-paced HR environment.

Education

• Don Bosco High School - India

  12th , CBSE , Business/Commerce, General

  2012 — 2014

• University of Mumbai

  Bachelor of Commerce , Human Resources Management and Services

  2014 — 2017

• Ryan International School, Navi Mumbai

  Nursey to 9th STD , ICSE

  2010

• The Campion School

  10th , CBSE

  2011 — 2012

• St Wilfred ACS College

  Bachelor of Commerce - BCom, Human Resources Management/Personnel Administration, General