Priscilla Jayaseelan E.
Client Fraud Analyst Specialist I
- Role
- Claim Fraud Analyst Specialist i at JPMorganChase
- Location
- Bengaluru North, KA, IN
- LinkedIn followers
- 500 followers
About Priscilla Jayaseelan E.
An individual who is fun to be around, always hyper both professional and enjoys fun activities has altogether seven years of experience, particularly communication skills trainer, with a knack for developing trainer and managerial skills to build growth and good relationship with the organization.
Experience
Claim Fraud Analyst Specialist i
Feb 2023 — Present · Bengaluru, IN
Customer service, handling services related to account debit and credit, withdrawal.Related to account balance and services connecting imbalance situations created by system glide.Dispute charges that customer claims to consider fraud and non fraud or scam. Reissue new debit card and verification of new address changes. Identifying theft, Identity, Cloning, robbing, remote controling, scammers, and other fraud from merchants. The banker calls for customers over verification.Foreign exchange fee and over charge.Leading customers to understand how to track and create claims through website and application. Supporting customer to maintain enough balance during a claim to avoid overdraft fee. OTP verification on customers accounts for changes.HRV for non identifying customers.Protecting customers account from future fraud transactions and requesting change that could be potentially under fraud hands. Settings account fraud when suspicious. Validating and blocking fraud connection to customers account. Removing wallets and Merchant wallets from Debit card to avoid fraud merchant debit or canceling subscriptions.Stop payment on ACH transactions and blocking debit cards. Duplicate charges and statements given by Chase.Check from Chase, Branch, through ATM machine.Deposit and withdrawal caused at the ATM incomplete or error deposit or withdrawal.Fraud deposit requested by an unknown person or being scammed for goods and services.Removing Zelle transactions and stopping ongoing payments.Business customers and needs as per the department and it\'s requirement. Disputing wire transfers, online transfers, ACH, Bill and Check.Researching transactions on customers account external and internal to retransfer amount to customers account by EOD.Dispute transactions for a year or two and additional documents that connect to why transactions were ignored. Misrepresentation on purchases.Receipt payment, refund confirmation from merchants.
Education
Asian college of Teachers
Certificate course
2018 — 2018
upGrad.com
Master's degree
2022 — 2022
Santhosha vidyalaya
1st to 8th
1991 — 1999
Women's Christian College Chennai
Master's degree
2009 — 2011
Seventh Day Adventist Higher Secondary School
12
2004 — 2006
VICTORIA GIRLS SCHOOL
10
2003 — 2004
Auxilium College for women
Bachelor's degree
2006 — 2009
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