Priscila Banegas Vaca
HR Management | Strategy, Talent Management and Development | Learnability | Training and Consultancy | Organizational Development and Change Management | Culture Organizational and Communication
- Role
- Customer Experience Manager at Five Below
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Priscila Banegas Vaca
Industrial Psychologist with wide knowledge and experience in Human Resources, with a…
Experience
Customer Experience Manager
Aug 2022 — Present · New York, NY, US
Responsible for “Wow the Customer”, training and modeling customer service behaviors, front-end operations, cash management, cleanliness, safety, and driving sales. Leads the Support Lead, and Associates, under the leadership of the Store Manager. Deliver results during Manager on duty assigned time, drive key performance indicators and brand loyalty by leading through the team.Main achievements: 91% NPS score reached, 100% of the Associates trained, 4% over the Sales goal.
Education
Universidad de Guayaquil
Industrial Psychologist, Organizational Pshycology
2005 — 2011
Universidad de Guayaquil
MSC. in Occupational Psychology, Organizational Psychology
2011 — 2013
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