Priscila Emmanuel
Customer Service Manager @Entain
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WORK HISTORY
Customer Service Manager @Entain
Southampton, GB
Deliver outstanding customer service experience through fare treatment and professionalism in compliance with company’s and UK gambling regulation, building trust and loyalty.• Take bets on a wide range of sports and events, always urging safer gambling, ensuring customers protection.• Process customer transactions including cash handling, influencing them to know their limit.• Help demonstrate company’s products and betting terminals to customers, maintain high shop standard with integrity.• Prevent the vulnerable people from taking bets, make sure every customer practice safer gambling principle at all cost. • Handle customers complaints or concerns with empathy and problem-solving skills, manage any conflict that may arise.• Oversee daily shop operations, manage cash handling, transactions and daily financial report through power BI.
EDUCATION
Bournemouth University
Master's degree, International Management
Don State Technical University
Bachelor's degree, Finance and Financial Management Services
Ростов-На-Дону
Master's degree, International Business/Trade/Commerce
ABOUT PRISCILA EMMANUEL
I am a motivated and results-driven professional with strong experience in customer relationship management, operations, and data analytics. Over the past 7+ years, I have built a track record of delivering measurable impact throught managing 300+ agency clients in the banking sector, designing over 30 BI dashboards across industries, and driving compliance and operational excellence in customer-facing environments.My career journey spans financial services, retail, and data analytics, where I have consistently demonstrated the ability to build trust, resolve complex challenges, and deliver insights that support smarter decision-making. Skilled in stakeholder management and team leadership, I combine technical expertise (Power BI, SQL, Tableau, Excel) with strong communication, empathy, and problem-solving skills.With a MSc in International Management in the UK, I bring an international perspective and adaptability, with academic and professional experience across the UK, Nigeria, and Russia. Certified in Power BI Data Analysis and Project Management, I am passionate about leveraging both data and people-focused strategies to create value, improve processes, and support business growth.I am open to new opportunities in, operations, customer success, management and data analytics roles, where I can apply my analytical mindset, leadership skills, and global experience to drive results and build lasting impact.
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