Prinstone Antony

About Prinstone Antony

I’m a Customer Success Manager with over 4 years of experience in the SaaS and cloud kitchen space, currently managing $200K+ in ARR at UrbanPiper. I specialize in onboarding enterprise clients, driving platform adoption, and integrating complex POS systems across delivery platforms like Zomato, Swiggy, and more.I’ve had the privilege of working with global brands such as Papa John’s and Tim Hortons, helping them optimize operations and scale seamlessly. My approach combines strong client communication with data-driven strategies—like building custom Power BI dashboards to reduce churn and improve performance visibility.Previously at Kitchens@, I honed my skills in aggregator integrations and merchant success, laying the foundation for my current growth in customer success leadership.I’m passionate about solving real business challenges through collaboration, tech, and process improvement—and always open to connecting with like-minded professionals in the SaaS and F&B tech ecosystem.

Experience

1. Senior Customer Success Manager

   Urbanpiper

   Oct 2024 — Present · Bengaluru, IN

   Manage a portfolio worth $200K+ ARR, including key brands like Papa John’s, Tim Hortons, and HBB Monitor brand performance to identify growth opportunities and optimize operations Lead onboarding and integration of UrbanPiper with 50+ POS systems across 20+ delivery platforms Ensure high client satisfaction by coordinating support and raising custom enhancement requests based on businessneeds Designed and implemented a Power BI dashboard for real-time monitoring of cancellations and order metrics,reducing churn.