Prins Kumar Sharma

Technical Support Engineer II @Progress! | OpenEdge | DBA | MCA @UoH | B.Sc. Mathematics @LNMU

Role
Technical Support Engineer Ii at Progress Software
Location
Darbhanga, BR, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Prins Kumar Sharma

Technical Support Engineer II specializing in Progress OpenEdge database, and runtime troubleshooting with 2+ years of experience delivering end-to-end technical issue resolution for enterprise customers. Skilled in root cause analysis, debugging large-scale distributed systems, and collaborating with engineering teams to resolve product defects. Adept at managing high-priority cases, improving system reliability, and creating technical documentation that accelerates support efficiency.Previous experience as a Software Developer Intern with hands-on expertise in Java, Spring Boot, Swagger API, PostgreSQL, and Postman. Passionate about learning new technologies and delivering high-quality solutions.

Experience

  1. Technical Support Engineer Ii

    Progress Software

    Dec 2025 — Present · Hyderabad, IN

Education

  • M.L.S.M. COLLEGE, DARBHANGA

    12th, Science

  • LAKSHMISHWAR ACADEMY SARISAB

    10th

  • University of Hyderabad

    Master of Computer Applications - MCA

  • Lalit Narayan Mithila University, Darbhanga

    Bachelor of Science , Mathematics

    2016 — 2019

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Prins Kumar Sharma — Technical Support Engineer Ii at Progress Software in Darbhanga, BR, IN | Unifers