Princy P.
Strategy & Operations Leader | Scaling Programs, Systems & Partnerships for Mission-Driven Organizations
- Role
- Customer Support Specialist at Arbor - Content At Scale
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Princy P.
Strategy and operations leader with 10+ years of experience helping mission-driven organizations turn ambitious ideas into scalable programs, systems, and partnerships.I specialize in translating vision into execution—aligning people, processes, and data so complex initiatives move forward with clarity and measurable impact.At Nomi Network, I helped support the organization’s growth from ~$2M to $5–6M in annual revenue, overseeing ~$500K program budgets, launching the organization’s first U.S. domestic program, and building operational infrastructure across fundraising, reporting, and cross-team collaboration. I’ve also led large-scale initiatives including a virtual summit with 160 speakers and 50 sponsors, coordinating cross-functional teams across marketing, partnerships, and technical production. Today I work at the intersection of customer operations, product systems, and AI-enabled workflows, helping translate user needs into operational improvements and stronger collaboration between engineering, product, and customer teams. I’m drawn to roles where I can serve as a strategic partner to leadership—scaling programs, strengthening operations, and turning complex ideas into practical action.
Experience
Customer Support Specialist
Jan 2026 — Present · NY, US
Support Arbor customers during weekday afternoon coverage, resolving inquiries and issues with a focus on clarity, responsiveness, and customer satisfaction. Collaborate closely with Customer Success and Product & Engineering to escalate bugs, share customer insights, and support ongoing platform improvements.
Education
Hofstra University
Bachelor’s Degree
The Wheatley School
High School Diploma
City Seminary of New York
Master of Arts - MA
Skills
- Powerpoint
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Teamwork
- Customer Service
- Social Media
- Illustrator
- Indesign
- Public Speaking
- Microsoft Publisher
- Photoshop
- Social Networking
- Writing
- Sales Management
- Creative Writing
- Adobe Bridge
- Windows Live Movie Maker
- Final Cut Pro
- Imovie
- Iphoto
- Event Planning
- Research
- Direct Sales
- Inventory Management
- Quickbooks
- Shopify
- Sales Presentations
- Retail Sales
- Inventory Analysis
- Email Management
- Editing
- Photography
- Leadership
- Management
- Time Management
- Magento
- Salesforce.com
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