Princy Gnanaraj

About Princy Gnanaraj

A goal-oriented professional with over 13 years of experience in customer facing role…

Experience

1. Business Development Manager

   Masterlearning.Com - World Class Professional Training Provider

   Jul 2019 — Present · Bangalore, IN

   Traininng LLC & Simpliv headquartered in Fremont California USA, a provider of world class online professional training provider that caters to various industries.Roles & Responsibilities. Identifying, qualifying, and securing business opportunities across United States of America, Canada & European countries. Onboard new customers (clients/speakers, courses etc) to our learning platform Traininng LLC & Simpliv. Analyzing market strategies to screen potential deals, coordinated requirements to close new business deals, participating in pricing of the courses. Customer Acquisition and Retention. Respond to customer inquiries and issues via email, chat (Zendesk) and calls. Serves as a liaison and communication channel for internal departments to ensure delivery of optimal service and customer satisfaction. Ensure all users are adequately trained on products and services. Automating & Tracking Live Webinars, interacting & coordinating with WebEx to ensure smooth flow of webinars. Managing Risk for all the above-mentioned criteria. Manage training logistics such as maintaining list of training vendors, scheduling classes, and tracking attendance. Creating informative presentations; Presenting and delivering information to potential Coordinating business generation activities. Regularly solicit customer feedback, gauge, and share level of satisfaction. Analyze support inquiries to identify trends and suggest improvement areas. Analyze activity to identify areas where product or system improvements can be made using reporting system OFBiz. Keep customers informed about current and future initiatives. Plan, develop and organize the policies and procedures. Develop action plans, provide expertise in response to client needs, and support and advise project teams

Education

• Stanes Higher Secondary School, Coonoor, Tamil Nadu, India

  Computer Science

• Hindusthan College of Engg

  Bachelor of Engineering (B.E.)

  2000 — 2004

Skills

• Citrix
• Business Objects
• Documentation
• Process Migration
• Microsoft Excel
• Pro Engineer
• Atlas
• Business Analysis
• Microsoft Word
• Client Relationship Management
• Risk Management
• Team Management
• Process Analysis
• Analytical &Problem Solving
• Process Improvement
• Microsoft Office
• Change Management
• Training
• Project Management
• Autocad
• Peoplesoft