Princy Prabhakaran
Manager - Purchase Specialist, Inside sales & Customer Experience
- Role
- Customer Experience Manager at The Knowledge Academy
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Princy Prabhakaran
I am a passionate and energetic individual seeking a new challenge to excel in the field of business development, sales & customer relationship management for a successful career growth & enhancement both for me as well as for my company. My experience includes account management, strategic planning, problem solving, customer retention, negotiation, client acquisition, people management, queue management & relationship management across EMEA (Europe), APAC (North America) and Asia Pac regions.
Experience
Customer Experience Manager
Jan 2022 — Present · Bengaluru, IN
Closely work with inside sales team and the learner to assign the right course tothe learners for better career growth and job change.Lead the development of the customer experience product and servicedevelopment offering through best-in-class learning experiences, practices andmethodologies such as course mapping, developing learning portal service,concepts, assigning right course for the learner.Ensure continuously understanding of customer profiles to provide the bestlearning experience.Ensure changes to service standards and procedures are published in a timelymanner and are communicated to relevant learners.
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