Princy Mishra

About Princy Mishra

Experienced and results-driven project management professional with a proven track record in overseeing project operations, financial analysis, and stakeholder management. With a solid background in project management methodologies and financial operations, I have successfully led cross-functional teams to deliver projects on time. I am also responsible for the day-to-day execution of IT service management activities. This included managing incidents, problems, and changes to ensure that our clients\' IT environments is functioning optimally. My expertise in ITSM allowed me to effectively manage complex IT environments, ensuring that our clients\' business operations remained uninterrupted. Skilled in resource allocation, risk management, stakeholder management, delivery management, billing & invoicing, training & learning, and client relationship management, I excel in driving efficiency and optimizing processes to achieve project goals. Proficient in utilizing project management end to end activities tools and technologies, I am adept at synthesizing complex data to provide actionable insights to senior leadership. As a proactive communicator and collaborative team player, I thrive in dynamic environments and am committed to delivering high-quality results that exceed expectations. I am passionate about leveraging my skills and experience to make meaningful contributions to dynamic organizations and projects. Let\'s connect to explore opportunities for collaboration and growth! Experienced.Overall, my experience at HCL Technology has equipped me with the skills and knowledge necessary to excel in the ITSM field. Extensive experience creating reports dashboard Kanban dashboard in service now. Creating reports in power BI. Understanding of DAX.User providing access user configuration on Planon and AARO Application.

Experience

1. Service Process Controller Manager

   Fujitsu

   Jun 2024 — Present

Education

• Lucknow University, Lucknow

  Master's degree, Mass Communication/Media Studies

  2015 — 2017

• Integral University, Lucknow, Uttar Pradesh

  Master of Business Administration - MBA, Information system management and Human Resources Management

  2021 — 2023