Princeton Baretto

About Princeton Baretto

An analytical engineer, keen in the field of machine learning, backend development, customer success and pre sales, but can mould into any technical field easily. Constantly on the path of learning and implementing what I learn.Technologies worked on : Python, Java, JS, Flask, Selenium, Node.js, RabbitMQ, Power BI, AWS, Azure Pipelines, etc.

Experience

1. Lead - Customer Engineering

   BrowserStack

   Apr 2025 — Present

   Lead Customer Engineer for the US segment, driving technical success for high-value accounts while architecting internal AI solutions to streamline operations.Strategic Account Management:=> Drive technical wins and retention for $100k+ Enterprise accounts within the US market, acting as a trusted technical advisor during pre-sales and post-sales cycles.=> Bridge the gap between product and customers, translating complex testing infrastructure requirements into scalable solutions on the BrowserStack cloud.Technical Innovation & AI:=> Architected and deployed 3 internal productivity tools integrated with AI, automating repetitive workflows for the CE team.=> Achieved a measurable 16% boost in team productivity, significantly reducing time-to-value for customer resolutions.Team Scaling & Mentorship:=> Played a pivotal role in hyper-scaling the Customer Engineering organization from 20 to 80 members, contributing to recruitment, interviewing, and onboarding processes.=> Designed career progression frameworks and mentored peers to excel in their roles, fostering a culture of technical excellence and customer-centricity.

Education

• Fr Conceicao Rodrigues College of Engineering Band Stand Bandra (West) Mumbai 400 050

  BE - Bachelor of Engineering, Computer Engineering

  2017 — 2021