Princeton Afeez

General Manager @Crawford\'s Social

Westlake Village, CA, US

Engaged as an interim manager for a 430-seat, full-service New American restaurant and craft cocktail bar generating seven-figure annual revenue with 5 managers and 80+ staff.Redesigned front-of-house service flows and floor management protocols, reducing table turn time and elevating the guest experience during peak volume.Built a structured manager development program—defined individual growth plans, accountability checkpoints, and weekly coaching cadences for a five-person leadership team.Analyzed P&L statements and labor deployment models, identifying cost-saving opportunities that improved staffing efficiency during high-revenue dayparts.Conducted comprehensive health, safety, and liquor compliance audits; established a “gold standard” operational readiness checklist adopted house-wide.Implemented a formal Guest Experience Management system—centralized feedback capture, escalation protocols, and service-recovery workflows that reduced repeat complaints.Optimized POS configuration, reservation platform workflows, and back-office reporting to sharpen inventory tracking and revenue forecasting accuracy.