Small

About Small

I\'m a data-informed, action-oriented, holistic-thinking adult learning professional with 13+ years of experience, a sense of humor and a proven knowledge of curriculum development, stakeholder management, and course design and evaluation.Skills include research, needs analysis, learning and program assessment, e-learning (elearning), logistics and event planning, content writing, technical writing, editing and taining development.

Experience

1. Instructional Designer

   Spectrum

   Mar 2024 — Present · Charlotte, NC, US

   Incorporated feedback from stakeholders to design, from scratch, engaging instructor-led train-the-trainer modules that improved 40+ supervisors’ meeting facilitation outcomes and fulfilled annual leadership training requirements• Manages multiple projects simultaneously using JIRA, often analyzing technical, jargony content and initiatives to write concise and accurate eLearning so that busy agents can provide exceptional, effortless customer experiences

Education

• The University of North Carolina at Chapel Hill

  Bachelor of Arts - BA, Anthropology, Asian Studies

• Central Piedmont Community College

  Human Resources Management and Services

• Oregon State University

  Graduate Certificate, Educational/Instructional Technology

• Azusa Pacific University

  Master of Arts - MA, Teaching English as a Second or Foreign Language/ESL Language Instructor

• International Tour Management Institute

  Certified Tour Guide, Tour Guiding, Event Planning

Skills

• Adult Education
• Teaching English as a Second Language
• Access
• Quickbooks
• Customer Service
• Writing
• English as a Second Language (Esl)
• Analysis
• Critical Thinking
• Communication
• Photoshop
• Webinars
• English
• Budgets
• Customer Support
• Education
• Training
• File Management
• Auditing
• Administrative Work
• Legal Writing
• Troubleshooting
• Teaching
• Time Management
• Microsoft Office
• Microsoft Excel