Princekyna Dejohnette
Incident Problem Manager @Nuvei
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WORK HISTORY
Incident Problem Manager @Nuvei
My role includes ensuring that standardized ITIL IV methods and procedures are used for the efficient and prompt response, analysis, documentation, ongoing management, and reporting of incidents. Increasing the visibility and communication of incidents to business and IT support staff. Enhancing the business perception of IT through the use of a professional approach in quickly resolving and communicating incidents when they occur Aligning incident management activities and priorities with those of the business. Maintaining user satisfaction with the quality of IT services. · Single point of contact for communication between Nuvie, the customers, and the Stakeholders. Incident detection and recording Initial classification and support Escalation to a Major or Critical (P1) incident process where needed Invocation of the service request process, if not an incident Investigation and diagnosis Resolution and recovery Incident closure
EDUCATION
Robert Morris University - Illinois
Associate of Science (AS), Computer Science
SKILLS
ABOUT PRINCEKYNA DEJOHNETTE
Nuvei relies on my 5.5+ years of expertise in incident management, ITIL IV practices, and…
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