Princekyna Dejohnette

About Princekyna Dejohnette

Nuvei relies on my 5.5+ years of expertise in incident management, ITIL IV practices, and…

Experience

1. Incident Problem Manager

   Nuvei

   Dec 2019 — Present

   My role includes ensuring that standardized ITIL IV methods and procedures are used for the efficient and prompt response, analysis, documentation, ongoing management, and reporting of incidents. Increasing the visibility and communication of incidents to business and IT support staff. Enhancing the business perception of IT through the use of a professional approach in quickly resolving and communicating incidents when they occur Aligning incident management activities and priorities with those of the business. Maintaining user satisfaction with the quality of IT services. · Single point of contact for communication between Nuvie, the customers, and the Stakeholders. Incident detection and recording Initial classification and support Escalation to a Major or Critical (P1) incident process where needed Invocation of the service request process, if not an incident Investigation and diagnosis Resolution and recovery Incident closure

Education

• Robert Morris University - Illinois

  Associate of Science (AS), Computer Science

  1995 — 1996

Skills

• Customer Service
• Microsoft Word
• Project Management
• Microsoft Office
• Corporate Governance
• Mergers
• Career Counseling
• Litigation
• Talent Acquisition
• Training
• Commercial Litigation
• Government
• Contract Negotiation
• Local Government
• Information Technology
• Non-Profits
• Human Resources
• Temporary Staffing
• Litigation Support
• Management
• Personnel Management
• Intellectual Property
• Westlaw
• Corporate Law
• Due Diligence
• Construction Law
• Legal Compliance
• Higher Education
• Sdlc
• Commercial Real Estate
• Contract Management
• Mediation
• Public Sector
• Patents
• Analysis
• Nonprofits
• Social Networking
• Legal Writing
• Document Review
• Change Management