Tamrakar
Customer Success leader with 12+ years in Enterprise SaaS and CLM, driving 95%+ retention and ARR growth. Leading global accounts at SirionLabs across renewals, QBRs, adoption and expansion.
- Role
- Senior Manager - Customer Success at Sirion
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Tamrakar
A proactive/hands-on leader and a client advocate with 12 yrs. of experience who regularly exceeds goals, specializing in customer retention, customer engagement, problem solving and costomer advocacy with a passion for building relationships.
Experience
Senior Manager - Customer Success
Apr 2025 — Present · Gurugram, IN
Manage a portfolio of 15+ enterprise SaaS accounts with multi‑million‑dollar ARR impact- Achieved 95%+ gross renewal rate and delivered 20% YoY expansion revenue- Reduced churn risk by 30% via customer health monitoring and proactive engagement- Developed scalable onboarding, adoption, and renewal playbooks- Lead QBRs/EBRs with senior and C‑suite stakeholders- Partner with Product, Engineering, and Sales to support roadmap alignment and renewal strategies.
Education
IILM Graduate School of Management
PGDM, Accounting and Finance
2012 — 2014
Rani Durgavati Vishwavidyalaya
Bachelor of Commerce - BCom, Commerce
2008 — 2010
Skills
- Microsoft Office
- Teamwork
- Team Management
- Finance
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Financial Modeling
- Financial Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.