Sharma
Manager - Admin Services & Cell Documentation - Cabin Crew Operations @Air India Limited
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WORK HISTORY
Manager - Admin Services & Cell Documentation - Cabin Crew Operations @Air India Limited
Gurugram, IN
Lead the Cabin Crew Admin Services vertical, overseeing critical operational areas including Uniform, HOTAC (Hotel Accommodation), and Transport.Manage a cross-functional team, ensuring smooth coordination and support for over cabin crew members across domestic and international operations.Collaborate with senior leadership, including reporting and skip managers, to align departmental goals with organizational strategy.Spearhead process improvements such as automation, hotel inspection, workflows, and KRA alignment based on company standards.Mentor and guide team members, fostering a culture of accountability and service excellence.Present monthly updates to leadership on key metrics, project progress, and crew support initiatives.Played a key role in balancing workload distribution and enhancing crew availability tracking through strategic delegation and system enhancements.
EDUCATION
Vidya Bal Bhawan Public Sr. Sec. School
Schooling, Commerce
Guru Gobind Singh Indraprastha University
Master of Business Administration - MBA, Human Resources Management and Marketing
National Council For Hotel Management and Catering Technology
Bsc.H&H.A, Hotel/Motel Administration/Management
SKILLS
ABOUT SHARMA
HR and People Operations Leader with 10+ years of experience driving workforce excellence, planning, and people-centric systems in the aviation sector. Skilled in crew management, regulatory compliance, and organizational administration, I specialize in building scalable HR frameworks that balance operational efficiency with employee engagement.I bring a unique blend of strategic HR expertise and psychological insights to workforce development. Passionate about transforming people practices, optimizing processes, and creating a culture of growth, resilience, and innovation.Key areas of expertise: HR Strategy & Workforce Planning People Operations & Employee Engagement Regulatory Compliance & Crew Licensing (Aviation) Organizational Development & Process Transformation
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