Paulraj

About Paulraj

As a Network Security Engineer and Tier-3 TAC Specialist at iOPEX Technologies, I specialize in supporting and troubleshooting advanced security infrastructures, with a primary focus on Palo Alto Networks firewalls. I work directly with global clients to resolve complex issues, perform deep log analysis, and ensure seamless network protection and performance.My role involves handling high-priority escalations, delivering expert-level support, and collaborating closely with cross-functional teams to maintain uptime and security. I bring strong analytical skills, attention to detail, and a passion for cybersecurity to every challenge I face.A proud graduate of The American College, Madurai, I’m continuously expanding my technical knowledge and staying updated with the latest in network security trends and best practices. I’m committed to delivering excellence, solving critical problems, and making a meaningful impact in the cybersecurity domain.Let’s connect if you’re looking for a skilled network security professional with hands-on Palo Alto experience and a customer-focused mindset.

Experience

1. Tier-3 Specialist

   iOPEX Technologies

   May 2023 — Present · Bengaluru, IN

   As a Palo Alto Tier-3 TAC Engineer,• The team I collaborate with consistently drives technical growth by contributing innovative solutions and fostering a culture of continuous learning.• In my role, I specialize in addressing and resolving escalations that involve complex technical issues, leveraging my experience to provide effective solutions.• Proficiently managing complex replications, I leverage my expertise in troubleshooting using Python scripts, Bash, APIs and Scapy, ensuring efficient and effective resolution of technical challenges.• I serve as a seasoned resource, offering guidance and support to cross-functional teams, particularly in resolving intricate and critical issues that impact our projects and initiatives.• I excel in providing technical assistance to customers, particularly in troubleshooting and resolving break/fix problems, ensuring their satisfaction and loyalty to our products and services.• I play a key role in helping my team on technical matters, ensuring that we meet our objectives and resolve issues within our defined timeframes.• I actively participate in Critical Situations and Severity 1 issues, prioritizing their resolution to minimize impact and maintain customer satisfaction.• Additionally, I provide internal product and process training to my team, ensuring that we are equipped with the knowledge and skills necessary to excel in our roles.• With experience in managing 24/7 enterprise customers/accounts across NAM, EMEA, and APAC, I am adept at understanding and meeting the unique needs of diverse customer bases.• I contribute to our knowledge base by creating articles for newly discovered issues, ensuring that our team has access to the latest information and best practices.• In troubleshooting complex network problems, I leverage diagnostic tools to identify root causes and implement effective solutions, minimizing downtime and maximizing productivity.

Education

• THE AMERICAN COLLEGE

  BCA, Computer Application

  2016 — 2019