Maurya

Senior Operations Project Manager @ LTIMindtree | Driving Operational Excellence| Ex- Amazon

Role: Senior Operations Project Manager at LTIMindtree
Location: Pune Division, MH, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Maurya

With over a decade of experience in operations and program management, I specialize in…

Experience

Senior Operations Project Manager
LTIMindtree
Aug 2024 — Present · Pune, IN
I am an accomplished Senior Operations Manager leading high-performing, cross-functional teams within Microsoft’s Azure Security business. I specialize in driving global enterprise technical support operations, elevating customer satisfaction (CSAT consistently >4.6), and delivering rapid, high-quality solutions for critical cloud security challenges.Key responsibilities include:Leading and mentoring diverse teams of engineers and technical leads, fostering talent development and operational excellence in a fast-paced technology environment.Enhancing support efficiency and process optimization through data-driven strategies that boost productivity and service quality while reducing resolution times.Delivering executive-level communications and analytics: Preparing and presenting insightful Weekly and Monthly Business Reviews (WBRs/MBRs) to stakeholders, translating complex technical metrics into actionable business outcomes.Driving stakeholder engagement and governance by ensuring seamless, timely communication across business units for transparent issue escalation and strategic alignment.Championing customer-centric support models, maintaining exceptional service standards, and aligning operations with organizational growth objectives.By leveraging expertise in cloud operations management, escalation handling, stakeholder management, and continuous improvement, I empower teams to transform technical challenges into customer success stories and support the ongoing innovation and trust in Azure’s security portfolio.

Skills

Leadership
Management
Customer Service
E-Commerce
Vendor Management
Marketing
Business Development
Client Co-Ordination
Digital Marketing
Sales
Marketing Strategy
Business Strategy
Business Process Development
Business Analysis
Project Management
Event Management
Training
New Business Development
Social Media
Operations Management
Start-Ups
Team Management
Process Improvement

Contact information

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Work email
•••••@ltimindtree.com
Personal email
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Current company

LTIMindtree

IT Services and IT Consulting · 10K employees · LTIMindtree, Technology Tower. Gate No. 5, Saki Vihar Road, Powai, Mumbai, Maharashtra 400072, IN, Mumbai, MH, 400072, IN

LTIMindtree is a global technology consulting and digital solutions company that partners with enterprises across industries to reimagine business models, accelerate innovation, and drive AI-centric growth. Trusted by more than 700 clients worldwide, we use advanced technologies to enable operational excellence, elevated customer experiences, and long-term value creation. With a workforce of more than 86,000 talented and entrepreneurial professionals across over 40 countries, LTIMindtree — a Larsen & Toubro Group company — is dedicated to solving complex business challenges and delivering transformation at scale. LTIMindtree is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities regardless of race, ethnicity, nationality, gender, gender identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability, or any other characteristic protected by applicable law. Please note that neither LTIMindtree nor any of its authorized recruitment agencies/partners charge candidates any registration fees or other fees for appearing in interviews or securing employment/internships. Candidates are solely responsible for verifying the credentials of any agency or consultant claiming to work with LTIMindtree for recruitment purposes. Please note that anyone relying on representations made by fraudulent employment agencies/consultant does so at their own risk. LTIMindtree disclaims any liability for loss or damage suffered as a result of such actions. For more info, please visit www.ltimindtree.com.

ltimindtree.com

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