Krishna

About Krishna

With over a decade of experience in leading customer service and client engagement teams and operations, I am a seasoned Senior Manager. My mission is to deliver high-quality service and organic growth to our partners and customers, and to foster a culture of innovation and continuous improvement in my organization.I have successfully established a 24/7 support team, implemented a chat tool for marketing services, and achieved and maintained a customer satisfaction score of above 96% for six months. I have also set up operations at a new location for virtual customer service, and won the Leader of Leader Award for outstanding performance. I am proficient in CRM, ITES, and digital marketing skills, and have a strong background in managing client relationships, account financials, performance metrics, and people development. I am passionate about creating value and solving problems by leveraging the latest technological advancements such as AI.

Experience

1. Manager - Account Management

   Sutherland

   Oct 2025 — Present · Hyderabad, IN

Education

• Kendriya Vidyalaya

  Higher Secondary, Science

  1987 — 1996

• Madras Christian College

  BA, Political Science

  1996 — 1999

Skills

• Quality Assurance
• Bpo
• Service Delivery
• Technical Support
• Business Analysis
• Global Delivery
• Talent Acquisition
• Operations Management
• Business Transformation
• Call Center
• Project Planning
• Process Management
• Customer Satisfaction
• IT Service Management
• Process Excellence
• Resource Management
• Sla
• Mis
• Employee Engagement
• Workforce Management
• Incident Management
• Process Improvement
• Transition Management
• Copc
• Vendor Management
• Pre-Sales
• Networking
• Call Centers
• Offshoring
• Soft Skills
• Business Process
• Performance Appraisal
• Leadership
• Outsourcing
• Screening
• Business Process Improvement
• Performance Management
• Crm
• Itil
• Risk Management