Alex

Customer Expert @Aviva

Customer Expert Delivered high-quality customer service and support for the platform, promptly addressing inquiries and resolving issues. Trouble shoots technical problems and collaborated closely with the IT team for timely resolutions. Built and maintained strong relationships with customers, ensuring their needs and expectations were consistently met. Conducted regular follow-ups with customers to ensure satisfaction and address additional concerns. Documented and reported customer feedback to inform continuous improvement efforts.Pension Payment Administrator Efficiently processed and managed pension payment requests, ensuring timely and accurate disbursements to beneficiaries. Maintained detailed records of pension payment schedules and transfer transactions, ensuring accuracy and completeness. Communicated clearly and concisely with pension plan participants regarding payment and transfer processes. Collaborated with cross-functional teams to ensure seamless integration of pension payment and transfer systems. Identified and resolved discrepancies in pension payments and transfers, implementing corrective actions to maintain integrity.