Pretom Saha

About Pretom Saha

I help aerospace organizations protect what matters most—product integrity, customer trust, and mission success.As a Quality and Customer Quality leader, I bring a strong track record of driving measurable improvements in highly regulated aerospace environments. My experience spans product quality engineering and customer-facing leadership, where I have successfully led complex root cause investigations, implemented sustainable corrective actions, and strengthened quality systems that directly impact performance and reliability.What differentiates my approach is a clear focus on outcomes. I don’t just solve problems—I work to eliminate their recurrence, improve processes at scale, and align cross-functional teams around data-driven decisions. Whether partnering with engineering, manufacturing, or customers, I operate with a sense of ownership and urgency that ensures issues are addressed thoroughly and transparently.In my current role as Customer Quality Manager supporting military avionics and helicopter programs, I serve as a trusted interface between customers and internal teams. I focus on building confidence through consistent execution, proactive communication, and a deep understanding of both technical and business priorities.I am particularly passionate about:• Turning complex quality challenges into structured, actionable solutions• Driving continuous improvement that delivers measurable business impact• Strengthening customer relationships through accountability and trust• Leading cross-functional teams in high-stakes, fast-paced environmentsI bring a leadership mindset grounded in accountability, clarity, and results—focused not only on meeting expectations, but consistently exceeding them.If you’re looking for a quality leader who combines technical depth with customer focus and execution excellence, I welcome the opportunity to connect.

Experience

1. Customer Quality Program Manager (ma & H)

   Collins Aerospace

   Mar 2026 — Present · Wilsonville, OR, US

   Act as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives.• Serve as the customer’s voice throughout the organization and interfaces with the integrated product team to resolve known issues and drive preventative actions to reduce quality escapes. • Work within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer.• Triage product issues identified at the Customer’s Final Assembly Line to ensure seamless support for Collins’ products.

Education

• Ohio University

  Master of Science - MS, Mechanical Engineering

• Bangladesh University of Engineering and Technology

  Bachelor's Degree, Mechanical Engineering

• University of Dhaka

  Junior Certificate in Spanish, Spanish Language A-1

  2012 — 2013

• Notre Dame College

  Higher Secondary School Certificate, Science

  2007 — 2009

• Monipur High School & College

  Secondary School Certificate, Science

  1999 — 2007