Prethyush Em
Joining Technology Specialist|Technical Service Manager|Stud Welding(Tucker®Nelson®)|Self Pierce Riveting(SPR Tucker®)|SpotWelding|ProjectionWelding|DC Tools(StanleyAssemblyTechnologies®)|Robotics&Automation|PowerTools
- Role
- Area Service Engineer at Stanley Black & Decker, Inc.
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Prethyush Em
Technical support Engineer with managerial profile. 13 years of experience in stud…
Experience
Area Service Engineer
Jan 2023 — Present · Mumbai, IN
Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or reviews. Working closely with demand planning and warehousing teams in order to ensure spareparts are planned and kept ready for servicing. Providing analysis and reporting on metrics such as weekly/monthly service by product /segment / market. Working closely with third party service provider to ensure TAT targets are met, SLA’s areachieved as per the agreement. Providing virtual assistance to customers on product demonstration / application breakdown related issues, resolving minor issues over the call. Handling 96 service centers daily issues and E-commerce customers issues.
Education
Mambaram Higher Secondary School ,Mambaram
High School
2006 — 2008
Govt. Polytechnic College
Diploma in Engineering
2008 — 2011
Skills
- Customer Service
- Plc Programming
- Project Management
- Leadership
- Projection Welding Machines
- Plc Ladder Logic
- Arc Welding
- Manufacturing
- Stud Welding
- Capacitor Discharge Welding Machines
- Installation Testing
- Production Management
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