Pretham Shetty
Operations | Learning | Process Improvement | P & L | Transition | Strategic Planning | Client Engagement
- Role
- Associate Head Operations at Tech Mahindra
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Pretham Shetty
A result oriented professional with 21+ years of experience in BPO Operations, Process Enhancement, Training & Development and Customer Relationship ManagementProficient at managing & leading teams for running successful process operations & training and experience of developing procedures, service standards for business excellence. A qualified professional who seeks to leverage experience and business acumen as well as learn from accomplished peers. Possesses excellent interpersonal, communication and analytic skills with demonstrated abilities in customer relationship management.Adept in fostering relationships, my focus remains on creating synergies between teams, ensuring a seamless integration of service standards for business excellence.
Experience
Associate Head Operations
Feb 2025 — Present · Pune, IN
As Head of Operations for a Canadian telecom portfolio, I lead high-performing teams to deliver exceptional customer experience in addition to strengthening client partnerships and driving results through strategic execution and people-centric leadership.
Education
University of Pune
Bachelor of Commerce (B.Com.)
Skills
- Call Centers
- Sla
- Operations Management
- Performance Management
- Team Management
- Strategic Planning
- Service Delivery
- Operational Efficiency
- Vendor Management
- Net Promoter Score
- Process Improvement
- Bpo
- Operational Excellence
- Leadership
- Customer Service
- Contact Centers
- Management
- Transition Management
- Change Management
- Outsourcing
- Customer Experience
- Mis
- Employee Engagement
- Workforce Management
- Process Management
- Customer Satisfaction
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