Preston Brown

Manager, UX Research at ServiceNow

Role
Manager, Ux Research at ServiceNow
Location
San Diego, CA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Preston Brown

Research leader with 10+ years experience in matrixed organizations, specializing in mixed-methods research to drive measurable product growth. Expert at triangulating insights across personas, markets, and product lines to inform high-ROI decisions. Proven track record of leading global research teams and shaping product strategies.

Experience

  1. Manager, Ux Research

    ServiceNow

    Oct 2024 — Present · San Diego, CA, US

    I lead a team of five researchers developing a portfolio of CRM products.

Education

  • San José State University

    Master's degree, Experimental Psychology

    2017

  • California State University Channel Islands

    Bachelor's degree, Psychology

Skills

  • Statistics
  • Research
  • Human Computer Interaction
  • Spss
  • Data Analysis
  • Qualitative Research
  • Research Design
  • Public Speaking
  • Microsoft Office
  • Quantitative Research
  • Microsoft Word
  • Powerpoint
  • Microsoft Excel
  • Psychology
  • Social Media
  • Time Management
  • Project Management
  • User Experience
  • Usability Testing
  • Qualtrics
  • User Research
  • Usertesting.com

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Preston Brown — Manager, Ux Research at ServiceNow in San Diego, CA, US | Unifers