Preston White
Cyber Intelligence | Active TS/SCI FS Poly | Security+
- Role
- Help Desk Specialist at Chenega MIOS SBU
- Location
- Temple Hills, MD, US
- LinkedIn followers
- 500 followers
About Preston White
Hardworking and determined professional with sales and marketing experience committed…
Experience
Help Desk Specialist
Jun 2025 — Present · Springfield, VA, US
Assist in providing technical assistance and support related to computer systems, hardware, or software.Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implementing solutions.Respond to email or chat messages for customers seeking help.Walk customers through the problem-solving process.Run diagnostic programs to resolve problems.Follow up with customers to ensure issue(s) were resolved.Gain feedback from customers about system usage.Run reports to determine malfunctions that continue to occur.Create a ticket in the approved incident management system for all support calls received or route user support calls to the appropriate IT Help Desk.Utilize Attempt First Call Resolution (FCR) for all requests received.Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.Other duties as assigned.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.