Prescott Busk

Business Operations Manager @Napier Financial

Braintree, MA, US

As the Business Operations Manager at Napier Financial, I lead the day-to-day operations that ensure our team runs efficiently and our clients receive a seamless, high-touch experience. With a focus on collaboration, I manage key firm processes—from project management and internal operations to team development and client service optimization.My responsibilities span overseeing client servicing processes, spearheading client outreach initiatives, and managing onboarding workflows that elevate our client experience. I also play a central role in staff training, hiring, and performance processes, ensuring that every team member has the tools and structure to succeed.I take pride in refining workflows, maintaining compliance, and integrating systems—especially within our CRM—to support firm growth and consistency. Whether managing client account operations or supporting firm events, I thrive in the details that power our big-picture impact.

University of Vermont

Bachelor of Science (B.S.)