Prerna Verma
Associate Consultant/Delivery Manager|PRINCE2®|CSM®IITIL®
- Role
- Delivery Manager Change Manager at Tata Consultancy Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Prerna Verma
Dedicated professional with over 14 years of experience in IT Service management…
Experience
Delivery Manager Change Manager
Aug 2022 — Present · Mumbai, IN
Spearhead the Change Management process, overseeing the review, approval, and implementation of all IT changes to minimize disruptions and ensure alignment with business objectives. Manage the end-to-end release management process, including planning, scheduling, coordinating, and deploying software releases across development, testing, and production environments. Facilitate CAB meetings to assess proposed changes and releases, evaluate risks, and make informed decisions to maintain service stability and reliability. Utilize ServiceNow to track and manage change requests, releases, and associated documentation, ensuring compliance with organizational policies and procedures. Collaborate with development, QA, and operations teams to streamline release processes, improve deployment efficiency, and reduce time-to-market for new features and enhancements. Conduct post-implementation reviews to evaluate the effectiveness of change and release activities, identify areas for improvement, and implement corrective actions as needed.
Education
University of Rajasthan
BE, Computer Science
2006 — 2009
Birla Institute of Technology, Mesra
Diploma, Computer Science
2003 — 2006
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