Prerna Soni

About Prerna Soni

Dedicated Security Managed Services Analyst with 2 years and 8 months of experience at Accenture, specializing in email security, cloud security (including Key Vaults), and network security. Proven expertise in firewall upgrades, traffic optimization, troubleshooting, and SLA-driven incident management within a managed SOC environment. Skilled in tools such as Palo Alto, Proofpoint, Microsoft Azure, and ServiceNow, with a focus on enhancing network protection and client satisfaction. Seeking to leverage cybersecurity skills in a dynamic role.

Experience

1. Security Managed Services Analyst

   Accenture in India

   Jul 2023 — Present · Jaipur, IN

   Responsibilities- Delivered hands-on security operations support across Network Security, Email Security, and Cloud Security within a managed SOC environment- Implemented and managed firewall security rules using Palo Alto, including rule creation, modification, traffic optimization, and centralized policy management- Performed firewall upgrades (PAN-OS), URL filtering, content blocking, and security profile configuration to strengthen network security posture- Supported security investigations through in-depth firewall log analysis and traffic troubleshooting- Managed Microsoft Azure Key Vault operations including creation and upgrade of secret values, certificate deletion, and access policy configuration- Resolved Email Security incidents using Proofpoint by troubleshooting quarantined or held emails and addressing user escalations- Detected, investigated, and resolved ServiceNow incidents while ensuring strict SLA adherence and compliance with incident management best practices- Consistently updated ticket work logs and followed escalation procedures to prevent SLA breaches- Led end-to-end execution of standard and normal firewall change requests, ensuring zero change failures and full compliance with change management policies.Tools & Technologies: Palo Alto, Proofpoint, Microsoft Azure, Service NowKey Achievements- Received client appreciation for successfully executing first Proofpoint change involving Microsoft M365 authentication using Global Administrator credentials- Recognized by client for proactive handling of tunnel-down alerts, reducing potential service impact- Appreciated for successfully upgrading Palo Alto firewalls to newer PAN-OS versions without service disruption.

Education

• Galgotias University

  Bachelor's degree, Computer Science

• Little Flower House Senior Secondary School

  Intermediate