Prerna S.

About Prerna S.

Business Operations & Change Management professional with 6+ years of experience in SaaS, specializing in process automation, Salesforce implementations, and digital & financial transformation. I turn complex operational challenges into scalable solutions—whether that\'s automating cross-functional workflows (cutting manual tasks by 60%), building real-time Salesforce dashboards for executive decision-making, or leading end-to-end UAT with zero post-launch defects. My experience spans tools like Salesforce, NetSuite, Certinia, Anaplan, Jira, HubSpot, and Zapier—giving me a strong command of both the strategic and technical sides of operations. What drives me: building systems that let teams work smarter, not harder—and partnering with stakeholders to make change stick.Actively exploring new opportunities in business operations, revenue operations (RevOps), change management, or business analysis roles within SaaS or tech-driven organizations. Let\'s connect: p••••••••@gmail.com

Experience

1. Global Operations Analyst

   Spaulding Ridge

   Sep 2023 — Present · Jaipur, IN

   Led 6+ cross-functional change management initiatives, including impact analysis, transition planning, and end-user training—improving process adoption and operational efficiency across teams- Automated critical business workflows in NetSuite, Certinia, and Salesforce — reducing project closeout manual tasks by 80%, cutting non-billable resource costs by 5%, and saving senior management 2–3 hours/month on margin approvals- Drove opportunity auto-creation automation, saving 10 hours/month across sales operations- Conducted end-to-end UAT for 10+ Salesforce enhancements — authored test scripts, tracked defects, and collaborated with stakeholders to ensure zero post-launch defects- Built real-time Salesforce dashboards integrating data from NetSuite, Anaplan, and Salesforce to deliver actionable analytics for leadership decision-making and trend detection- Authored process documentation, sprint summaries, and training materials for 3+ major projects; performed root cause and fishbone analyses to identify and close process gaps.

Education

• SHIATS

  Bachelor of BUsiness Administration (Honors) BBA(H), Business Administration and Management, General

• Jaipuria Institute of Management

  PGDM