Prerna Verma

Lifelong Learner | Passionate About Growth, Innovation & Continuous Improvement | Turning Curiosity Into Impactful Solutions

Role
Customer Success Associate at Pronto
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Customer Success Associate

    Pronto

    Oct 2024 — Present · Gurugram, IN

    As a dedicated Customer Success Associate, I thrive on building meaningful relationships with customers, ensuring their needs are met while aligning with business goals. I specialize in delivering proactive support, onboarding new clients, resolving issues efficiently, and driving product adoption to maximize customer satisfaction and retention.With strong communication skills, a problem-solving mindset, and a passion for client success, I work cross-functionally with product, sales, and support teams to advocate for customer needs and ensure seamless experiences throughout the customer journey.

Education

  • Delhi University

    Bachelor of Arts - BA

  • OP Jindal University

    Master of Business Administration - MBA

  • National Open School board NIOS Admission Form Class 10th 12th 2019-20Delhi

    Liberal Arts and Sciences/Liberal Studies

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Prerna Verma — Customer Success Associate at Pronto in Gurugram, HR, IN | Unifers