Prerna Srivastava
Determined | Post-Sale Escalation Specialist | Technical Writer | Documentation | Business Development | B2C/B2B Lead Generation
- Role
- Post Sale Escalation Specialist at Kinexa Solution
- Location
- Mussoorie, IN
- LinkedIn followers
- 500 followers
About Prerna Srivastava
I have honed my ability to align teams to work towards common goals and KPI\'s. I take a consultative approach and understand communication is critical to obtaining alignment. I believe there is always something to learn, and with digital media\'s rapid pace, there\'s always something new! I enjoy collaborating with others to gain different perspectives to refine strategies. Detailed-oriented, responsible and committed engineer, with a get-it-done, on-time and high-quality product spirit and an greater experience of defining requirements, designing, implementing, testing and delivering projects and web applications using variety programming languages and technologies.
Experience
Post Sale Escalation Specialist
Dec 2024 — Present · Haryana, IN
Client Interaction Management, Escalation Handling, Relationship Maintenance, Cross-functional collaboration, Proactive Issue Identification, Client Education, Reporting and Analysis.
Education
Indira Gandhi National Open University
Master of Business Administration - MBA
2021
CGC Jhanjeri
Bachelor's degree, Distinction
GMHS 36D Chandigarh
Xth
GMSSS 37B Chandigarh
XIIth
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