Prerna Sharma
Actively Looking for change|Open to Onsite opportunites |Certified Associate - Implementation Consultant - SAP Sales and Service cloud | Sr. Associates Projects @Cognizant
- Role
- Sr Associate Projects at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prerna Sharma
Results-driven SAP CRM Functional Consultant with 9 years of expertise in implementing and optimizing CRM solutions. Proven track record of successfully collaborating with cross-functional teams to deliver end-to-end CRM projects, enhancing customer experiences and driving business growth. Proficient in requirements gathering, configuration, testing, and user training. Strong analytical skills and ability to translate business needs into effective CRM solutions. Committed to delivering high-quality results and exceeding client expectations.Effectively executed rollouts and diligently monitored the system, ensuring prompt resolution of BDOC and IDOC errors within the CRM solution. Played a collaborative role as a member of the CRM support team, conducting thorough root cause analysis for SAP CRM On-premise and Marketing Cloud solutions. This effort led to the successful identification and resolution of recurring campaign issues, resulting in significant enhancements in overall application performance.Technical Skills- SAP CRM Sales and Marketing, SAP SD,SAP Certified Associate - Implementation Consultant - SAP Sales Cloud, SAP Certified Implementation Consultant- SAP Service cloud version 2Acquired knowledge of BDOC, IDOC, Middleware and Interfaces, SAP Service(Leasing Model)
Experience
Sr Associate Projects
Jul 2023 — Present · Bangalore Urban, IN
With 9 years of experience as an SAP CRM consultant, I have specialized in delivering high-quality solutions and enhancements for various clients. Most recently, I have been working as an SAP CRM Functional Consultant for Philips, focusing on the SAP CRM Lease Model. In this role, I have successfully delivered numerous solutions as part of ongoing project enhancements and actively contributed to providing new solutions to improve existing systems. My expertise includes analyzing business requirements, designing functional specifications, creating test cases for functional testing of new enhancements, and ensuring seamless integration and user satisfaction.
Education
Global College USA
Bachelor of Computer Science
Global College of Technology,Jaipur
Bachelor's of technology, computer science egineering
2012 — 2016
Sophia Se. Sec. School ,ajmer.
Higher Secondary, PCM
2011 — 2012
Sophia Se.Sec.School,ajmer.
Matriculation
2009 — 2010
Skills
- Software Documentation
- C
- Software Development
- Public Speaking
- Object-Oriented Programming (Oop)
- Web Development
- Mysql
- Teamwork
- Linux
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