Prerna Saxena
Senior Software Engineer
- Role
- Senior Software Engineer at Input Zero Technologies
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Prerna Saxena
Having 3+ year of experience as I am a passionate Software Engineer with expertise in…
Experience
Senior Software Engineer
May 2025 — Present · Gurugram, IN
Worked for Aditya Birla Group client on ITSM module Responsible in building Catalogs, Catalog categories using Record producers and Order Guides. Performed in creation of Application Modules, Tables, Forms, Links, Dictionary, UI Policies, UI Actions and Data Policies. Worked a lot on User Administration Part like Users, Groups creation and assigning roles. Worked on creating the customization of Access Controls (ACL’s). Created Email notifications for the different clients. Used Client Scripts, UI policies, UI Actions, Business Rules, UI Pages, Access Control lists, Notifications, Inbound email actions in building deliverables. Deploying update sets to from non-production to production instances. Providing Table level and Field level security by Access Controls based on rules.Worked for ADANI, PRI PERNOD RICARDS, MAHINDRA GROUP project Creating workflows, Handling Business Rules, Creating UI Actions, UI Policies Engage discussions with customer and participate into various project activities fromplanning, gap analysis, requirements gathering solution designing and deployment ofITSM suite of products Facilitated weekly Change Control Board (CCB) meetings to review CRs and its status ofM & M and their group companies Architect for implementation of Incident, Problem and Service Request Managementprocesses using Fresh Service Desk, Service Catalog and IT Process Automation. Configure Request, Incident and Change Management processes into Service Desk Designand develop business process flow for service requests like software installation, accountcreation, etc. Setup self-service interface and help desk system for all IT Domains and reduce supportusing phone/email, etc Organize and assist in creating centralized knowledge repository for end users andanalysts. Develop web-based Service Desk reports like Trend Analysis, SLA Measurement, Averagetime to close, service level events with notification.
Education
STDBV
HSC 10th
2016 — 2017
IMS ENGINEERING COLLEGE
B.TECH
2019 — 2023
STDBV
SSC 12th
2018 — 2019
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