Prerna Rathore
Senior Process Analyst at WM Universal Pvt. Ltd.
- Role
- Process Analyst at WM
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Prerna Rathore
A keen, responsible and self-motivated individual with strong interpersonal skills who can adjust to new situations with ease. Have a strong Sales and customer relations profile. A confident presenter and good communicator seeking a role in a growth-oriented organisation where I can utilise my knowledge for growth and development of the organization as well as myself.Create process documentation/ workflows, knowledge articles and self service guidance for IT services.Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels.Identify issues and risks.Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas.
Experience
Process Analyst
Mar 2021 — Present · Indore, IN
finance field
Education
Prestige Institute of Management & Research, Ring Road, Indore
Master of Business Administration - MBA
2017 — 2019
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