Prerna Rai

About Prerna Rai

I am an MBA (HR & Finance) professional currently working as a Trainee – IT Services, with a strong interest in Human Resources, Talent Acquisition, and IT Recruitment.I have hands-on experience in recruitment processes including sourcing, screening, coordinating interviews, and onboarding support. My background in HR combined with exposure to IT environments helps me understand both candidate and business requirements effectively.Previously, I worked as an HR Intern where I supported end-to-end recruitment and HR operations, and as a Support Executive where I developed strong communication, problem-solving, and stakeholder management skills.I am passionate about building a career in Human Resources, especially in IT Recruitment and HR Operations, and I am actively looking for opportunities to grow in this domain. Open to opportunities in HR / IT Recruitment roles Let’s connect and collaborate

Experience

1. Teleperformance (Amazon Process)

   TP

   Sep 2024 — Present · Lucknow, IN

   Handled 80+ customer interactions daily while maintaining SLA and quality standardsManaged customer escalations and ensured timely resolutionCollaborated with cross-functional teams to resolve operational issuesMaintained records and followed SOPs and compliance policiesDeveloped strong communication and stakeholder management skills

Education

• Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow

  Master of Business Administration - MBA, HR

• CBSE

  Bachelor, CBSE