Prerna Priya

About Prerna Priya

Serving Notice Period || Offer in handHighly Experienced IT Professional | Production & Application Support Expert | ITIL Practitioner | Configuration Management SpecialistWith 4+ years of experience in Wipro, I specialize in production and application support, leveraging ITIL best practices to drive incident management, change requests, and monitoring activities. Proficient in scheduling tools like RMJ Autosys, I excel in managing configuration items, procurement coordination, CMDB maintenance, and ensuring CI compliance. Passionate about Configuration Management, I thrive on ensuring operational accuracy, cost optimization, and governance. Let\'s connect and explore opportunities to optimize IT environments!

Experience

1. Senior Project Engineer

   Wipro

   Jan 2021 — Present

   Provide L2/L3 production support for business-critical applications and batch workflows, ensuring high availability and minimal downtime. Monitor production systems, alerts, and scheduled jobs using OpsRamp and ServiceNow; proactively identify and resolve issues before business impact. Perform incident triage, troubleshooting, and RCA to identify root causes and implement permanent fixes. Configure, maintain, and troubleshoot Autosys and RMJ jobs, calendars, dependencies, and alerts. Participate in change management and release cycles, validating deployments and ensuring post-release stability. Collaborate with application, infrastructure, and database teams to resolve incidents and optimize performance. Maintain detailed operational documentation, SOPs, and runbooks for production processes. Participate in 24x7 on-call rotation, ensuring continuous support for enterprise production environments.

Education

• Birla Institute of Technology and Science, Pilani

  Master of Technology - MTech, Computer Systems Networking and Telecommunications

• BITS-PILANI

  Master of Technology, Computational Science

• Ranchi University, Ranchi

  Bachelor of Computer Applications