Prerna Panchal
Customer Relations Specialist @Tesco
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WORK HISTORY
Customer Relations Specialist @Tesco
Manchester, GB
Managed high volumes of customer inquiries daily, resolving issues related to product availability, refunds, and store policies to ensure customer satisfaction and loyalty.• Collaborated with cross-functional teams to streamline service processes, resulting in a 20% reduction in average resolution time.• Implemented customer feedback initiatives, gathering insights to improve service standards and enhance the overall shopping experience.• Trained new team members on Tesco\'s customer service protocols, fostering a team-oriented environment and promoting high service standards.• Utilized CRM tools to track customer interactions, ensuring personalized responses and follow-ups, increasing repeat customer rate.
EDUCATION
Delhi University
BCOM (HONS), Business/Commerce, General
The Manchester Metropolitan University
Masters of Science in International Business Management
J.C. Bose University of Science and Technology, YMCA
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
ABOUT PRERNA PANCHAL
I am a dedicated and results-driven Human Resources professional with a proven track record in talent acquisition, employee development, and organizational effectiveness. With a passion for creating positive workplace cultures, I thrive on building strong relationships and contributing to the success of both individuals and the organizations they work for.Key Areas of Expertise:Talent Acquisition || Employee Development || Employee RelationsI believe in the power of HR to transform businesses by investing in people. My approach combines a keen understanding of human behavior with strategic HR initiatives, creating an environment where individuals can thrive and organizations can excel. I am committed to cultivating diverse, inclusive, and collaborative workplaces that drive success on all fronts.\"People are the heart of any organization, and by investing in their growth and well-being, we pave the way for sustained success. I am dedicated to bridging the gap between talent and opportunity, fostering a workplace where everyone can reach their full potential.\"
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