Prerna Mahendra
Constructing Powerplay 🏗
- Role
- Customer Success Manager at Powerplay
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prerna Mahendra
Customer Success Manager with 7+ years of experience across SaaS and B2B environments…
Experience
Customer Success Manager
Jul 2022 — Present · Bengaluru, IN
Retain and grow the revenue for 60+ customers, owning the net retention rate of the existing customer base-Own product adoption metrics, and value plans for the customers-Nurture client towards a successful implementation using intimate knowledge of both the industry and the product -Go over and above to ensure customers are comfortable using the software by delivering training and catchup sessions, and instruct/guide the customer-Drive adoption through innovation, product demonstration and customer alignment-Advocate for the best customer experience.
Education
Bhartiya Vidya Bhavan-Delhi Kendra
Diploma(tourism and aviation management)
2014 — 2015
Jagan Institute Of Management Studies(JIMS Rohini)
Advanced Diploma (International Business)
2011 — 2014
Indian Institute Of Tourism And Travel Management
Master of Business Administration - MBA
2016 — 2018
Jagan Institute Of Management Studies(JIMS Rohini)
Bachelor of Business Administration - BBA
2011 — 2014
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