Prerna Boratkar
System Engineer @Infosys
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WORK HISTORY
System Engineer @Infosys
Nagpur, IN
ServiceNow Developer / ServiceNow Tester - Led a team of developers in implementing and customizing ServiceNow solutions for global clients, resulting in a 30% improvement in ITSM processes- Integrated ServiceNow with third-party systems, automating manual tasks and reducing service desk resolution time by 25%- Managed platform upgrades and delivered new modules (e.g, HRSD, CSM) to enhance ServiceNow functionality.
EDUCATION
G H Raisoni Institute of Management and Research, Nagpur
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
Prerna Commerce College, Reshimbagh Chowk
12th, Science
G H RAISONI Institute of technical research and management nagpur
BCA, Computer Programming, Specific Applications
ABOUT PRERNA BORATKAR
ServiceNow expert with 4+ years of experience at Infosys, specializing in IT Service…
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