Prerna Ahuja
Certified Scrum Master|Customer Success & Stakeholder management | Business Analyst (Non-Tech) | Agile Delivery|Client Partner | Portfolio Management | SaaS | CRM | Stakeholder Management
- Role
- Affluent Wealth Manager at Axis Bank
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prerna Ahuja
I am a result-driven Relationship Manager turned Customer Success/Business Analyst aspirant with 7+ years of experience in managing high-value clients, improving customer experience, driving retention, and delivering measurable business outcomes.With a strong background in banking (Axis Bank & Yes Bank), I specialize in:• Client relationship management• Problem-solving & customer handling• Cross-functional coordination• Requirement gathering & solution mapping• Portfolio growth & retention strategiesOver the years, I have consistently achieved business targets, strengthened trust with HNI clients, and improved customer satisfaction through an analytical and human-centric approach.I am now transitioning into the IT/SaaS industry where I can leverage my strengths in communication, client management, and process understanding to contribute in roles such as:Customer Success Manager | Business Analyst | Client Partner | Pre-Sales Consultant | Project Coordinator.I bring: Strong customer empathy and decision-making Excellent communication & presentation skills Experience managing high-value portfolios Ability to simplify complex problems Proficiency in tools like CRM platforms, Jira, Confluence & ExcelI’m looking for opportunities in IT/SaaS where I can add value through customer success, product adoption, process improvement, and data-backed insights — with a long-term goal of creating impactful customer journeys.If you\'re building a customer-centric team, I’d love to connect.
Experience
Affluent Wealth Manager
Sep 2021 — Present · Bengaluru, IN
Education
RGPV University
Bachelor of Technology, Computational Science
ICFAI University
Master of Business Administration, Specialized Sales, Merchandising and Marketing Operations
IPS college of technology and management
Bachelor’s Degree, Computer Science
2009 — 2013
Scindia Kanya Vidyalaya
Schooling
2005 — 2009
Scindia Kanya Vidyalaya
12th
IPS College of Technology & Management, Shivpuri Link Road, Gwalior
Bachelor of Engineering - BE, Computer Science
ICFAI Business School
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
2013 — 2015
Skills
- C++
- English
- Html
- Management Consulting
- Teamwork
- Team Management
- Research
- Powerpoint
- Microsoft Excel
- Public Speaking
- Market Research
- C
- Microsoft Office
- C
- Leadership
- Microsoft Word
- Business Strategy
- E-Learning
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