Prerana Shukla
Seasoned Professional | International B2B Sales Experience | Cloud Solution Enthusiast | Account Management | Customer Success Management | PLM, MLM, ERP, eCommerce
- Role
- Customer Success Manager at Simplexmlm
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Prerana Shukla
As a Business Development Manager, I am responsible for driving new business…
Experience
Customer Success Manager
Jan 2020 — Present · Bengaluru, IN
Work in sync with the Sales, Marketing and Software R&D team to develop and manage a portfolio of clients.• Responsible for sustaining business growth, profitability by maximizing value and reducing churn• Constantly keep in touch with the customers and make sure they are using the product and are satisfied with it.• Collect information and intelligence across various customers and share best practices with Sales, Marketing and Software R&D team.• Deliver product walkthrough for customers.• Identify potential opportunities for upsell.• Handle and resolve customer requests and complaints• Provide client inputs in product design and product development.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
MCA, Computer Software Engineering
2008 — 2011
Indian Certificate For Secondary Education
10
Devi Ahilya Vishwavidyalaya
BCA, Computer Engineering
2005 — 2008
Indian School Certificate
12, PCM
Skills
- Sql
- Struts
- Erp
- Web Content
- Crm
- Customer Relationship Management (Crm)
- Business Intelligence
- Java
- Pl/Sql
- Databases
- Solution Selling
- Xml
- Pre-Sales
- Oracle
- Requirements Analysis
- Cloud Computing
- C#
- .net
- Requirements Gathering
- Oracle 10g
- Microsoft Sql Server
- Consultants
- Cpp
- Software Development
- Business Development
- Business Analysis
- Birt
- Javascript
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