Prerana Thatipalli

Experience

1. Production Manager

   eBay

   Jan 2024 — Present · US

   Directed large-scale production operations within a global e-commerce environment, ensuring system reliability, transaction accuracy, and seamless customer experience across platforms.• Managed end-to-end supply chain operations including procurement, production, inventory, and logistics.• Governed end-to-end incident, change, and release management processes, driving stability while enabling innovation through well-orchestrated deployments.• Reduced system downtime by 25% using predictive analytics & automation.• Increased deployment success rate to 99.9% by implementing structured release management.• Improved incident response time by 35% minutes/hours, raising customer satisfaction scores. Optimized resource allocation, improving throughput by 20% and lowering costs by 10%, Led demand planning and forecasting initiatives using statistical models, improving forecast accuracy by 15%.• Established proactive monitoring and control frameworks, leveraging predictive analytics and automation to minimize downtime, reduce manual interventions, and enhance operational resilience.• Led cross-functional coordination with engineering, product, and infrastructure teams, aligning production strategies with evolving business priorities and technology roadmaps.• Championed continuous improvement initiatives, refining workflows, streamlining escalations, and embedding root cause analysis to eliminate recurring production challenges.• Designed and enforced governance standards, including compliance protocols, risk assessments, and audit readiness, ensuring adherence to industry and regulatory requirements.• Mentored and guided operational teams, fostering accountability, technical excellence, and knowledge-sharing to elevate service quality and operational performance.

Education

• Vignan Institute of Technology & Sciences

  Bachelor of Technology - BTech

  2016 — 2020