Prerana Sengupta

Operations Associate @Headout

IN

Coordinated operational workflows across teams to ensure timely resolution of tasks and uphold service quality standards- Leveraged Google Workspace, Zendesk, Slack, and Microsoft Clarity to monitor performance, analyze data, and drive operational improvements- Collaborated with product, content, and business teams to align processes with customer experience goals- Translated customer insights into operational enhancements, ensuring smooth and reliable service delivery- Monitored trends, provided actionable insights, and implemented process improvements to optimize both efficiency and user satisfaction- Maintained accurate documentation and reporting to support transparency and scalability.