Prerak Sharma

About Prerak Sharma

IT Lead with 11 years of experience in diverse IT environments, collaborating with clients and leading projects while managing teams. I have successfully navigated various roles across multiple domains, excelling as both a leader and an individual contributor. My core strength is driving success for both teams and clients by delivering impactful solutions and fostering strong partnerships.

Experience

1. Team Manager IT Operations

   Wipro

   Oct 2022 — Present · Noida, IN

   Perform daily governance operations for Incident and Problem Management, ensuring compliance with ITIL best practices.Lead and manage a team of 8–10 members, overseeing Incident and Problem Management processes across IT and key vendor service lines.Accountable for SLA management, ensuring targets are met and exceeded, with detailed SLA reporting for stakeholders.Own end-to-end monitoring, tracking, and quality assurance for all Incidents and Service Requests to ensure timely and accurate resolution.Identify process gaps and implement Service Improvement Plans (SIPs) to enhance service quality and operational efficiency.Established and standardized PMO processes, aligning project delivery with organizational goals to drive consistent and efficient execution.

Education

• B.R. Ambedkar College, Delhi university

  Bachelor’s Degree, BA(H) Business Economics

  2009 — 2012

• Shri Guru Gobind Singh College of Commerce , Delhi University

  Postgraduate Diploma, Business Journalism and Corporate Communication

  2013 — 2014

Skills

• SEO
• Marketing
• Email Marketing
• Sem
• Team Management
• Online Marketing
• E-Commerce
• Business Development
• Digital Marketing
• Social Media Marketing
• Marketing Strategy
• Lead Generation
• Online Advertising
• Google Analytics
• Market Research